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Shipping policy

FREE Australia Wide Shipping for most orders! 

All orders over $49.99 will qualify for free shipping anywhere in Australia! That’s right anywhere in Australia – absolutely FREE!
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If your order doesn’t qualify for FREE Shipping you needn’t worry, in most instances, your shipping costs will be capped.

Shipping Options, Exclusions & Conditions:

A signature is required to receive all deliveries unless ATL has been provided. (see below)
Same Day Delivery service not applicable to P.O.Boxes or Parcel Lockers.

*Free shipping calculations are based on the total amount payable for your order (excluding shipping costs) and may not apply when a discount coupon or voucher has reduced your order total below the $49.99 threshold required to qualify for free shipping.

*Flat rate, capped, same day delivery, or free shipping promotions exclude certain bulky items. Excluded products will be highlighted in your shopping cart and on product pages.

Deliveries (free or otherwise) will be shipped via a carrier of our choosing, currently either Australia Post or StarTrack, and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.

Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.

Delivery services not available on public holidays.

Please note we do offer international shipping subject to postal costing prior to shipping.

Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; ‘Please leave order if not home’, in the order comments section found on our checkout page.

Australia Post Safe Drop: Tracking notifications now provide you the option to specify Safe Drop where the order will be left in the Safe Drop location specified unless, in the judgement of the carrier, it is exposed to passers-by or the weather, in which case the parcel will be carded for a Post Office collection.

Please Note:
By choosing to provide the carrier with ATL, or by selecting ‘Safe Drop’, we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.

Free Shipping Promotions
Free shipping applies to our ‘Flat Rate’ shipping option and is not available for our ‘Same Day’ delivery services. Free shipping promotions may also exclude certain bulky items including, but not limited to; kennels, coops, hutches, carriers and large pet beds. Excluded products will be highlighted in your shopping cart and on product pages.

*Bulky / Oversize Deliveries
Flat rate, capped, same day delivery, and free shipping promotions exclude certain bulky items.

If your order contains a bulky item that has been excluded from our free shipping or capped price options, your order will be shipped by Australia Post with a cost based on the size, weight and number of items you have ordered. Shipping costs for this service can only be viewed on the checkout page prior to placing your order